Director of Homeless Services
About The Position
The Director of Homeless Services provides leadership, oversight, and strategic direction for shelter-based services, supportive housing, and housing stability programs. The role oversees staff, compliance, service quality, contract performance, and participant outcomes; builds community partnerships; and advances safe, stable housing through trauma-informed, recovery-oriented, and person-centered practices. The position reports to the Sr. Director of Homeless Services and supervises the Coordinator of Homeless Services, Team Leads, and Shelter Staff. The Director sets program direction and action plans aligned with agency priorities, housing needs, and contract expectations; leads program development, contract implementation, special projects, and service improvement; and monitors goals, occupancy, housing stability, and participant outcomes. The role oversees program operations, policies, procedures, workflows, budgets, expenditures, staffing allocations, purchasing, and supplies. It ensures compliance with agency, contract, grant, licensing, and regulatory requirements and oversees documentation, billing, reporting, utilization review, audits, and quality assurance. The Director supervises staff through hiring, onboarding, training, coaching, and performance management, and promotes accountability, collaboration, and service excellence. The role leads responses to participant crises, safety concerns, and complex operational situations and maintains 24/7 operational oversight through an assigned on-call support rotation. It also builds partnerships with community providers, referral sources, funders, and stakeholders; collaborates with agency leadership and departments; and responds to participant and partner concerns while promoting dignity, engagement, and housing stability. The position is primarily onsite, with limited, pre-approved remote work available as permitted by business needs. Remote arrangements must be documented in writing, maintained in the employee’s file, approved by HR, and communicated to HR when changed. Routine driving for work, errands, or transporting others may be required. Physical requirements include prolonged standing, sitting, and computer use; occasional lifting and carrying up to 30 pounds; bending and stooping; minimal physical activity as needed; and occasional travel throughout the community and between program locations. Reasonable accommodation may be provided for essential job functions.
Requirements
- Bachelor’s degree in Human Services, Social Work, Psychology, Public Administration, or a related field; an equivalent combination of relevant education and experience may be considered.
- Previous supervisory or team leadership experience.
- Demonstrated ability to supervise staff, manage priorities, analyze problems, and implement solutions.
- Strong communication, documentation, organizational, and relationship-building skills.
- Proficiency with electronic health records, HMIS, Microsoft Office, and other software applications.
- Ability to meet the role’s physical requirements, including prolonged standing, sitting, and computer use; occasional lifting and carrying up to 30 pounds; bending and stooping; and occasional community and program-location travel.
- Routine driving for work, errands, or transporting others may be required; driving may be infrequent or irregular.
Nice To Haves
- Master’s degree.
- Five years of progressively responsible experience in homeless services, behavioral health, or a related field.
- Knowledge of trauma-informed care, community resources, and compliance requirements.
Responsibilities
- Set program direction and action plans aligned with agency priorities, housing needs, and contract expectations.
- Lead program development, contract implementation, special projects, and service improvement initiatives.
- Monitor program goals, occupancy, housing stability, and participant outcomes to guide improvement.
- Supervise assigned staff through hiring, onboarding, training, coaching, and performance management.
- Develop staff and leaders and promote accountability, collaboration, and service excellence.
- Address employee concerns and support timely problem resolution and effective communication.
- Oversee housing and homeless program operations, policies, procedures, and workflows.
- Monitor budgets, expenditures, timesheets, leave requests, and staffing allocations.
- Monitor and approve purchasing and supply management for homeless services programs.
- Ensure compliance with agency, contract, grant, licensing, and regulatory requirements.
- Oversee documentation, billing, reporting, utilization review, audits, and quality assurance.
- Lead responses to participant crises, safety concerns, and complex operational situations.
- Maintain 24/7 operational oversight through the assigned on-call support rotation.
- Build partnerships with community providers, referral sources, funders, and other stakeholders.
- Collaborate with agency leadership and departments on strategic goals, compliance, and service quality.
- Participate in leadership meetings, committees, quality improvement activities, and community initiatives.
- Respond to participant and partner concerns and promote dignity, engagement, and housing stability.
- Perform other duties as assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Director
