Homeless Support Services Coordinator

The Coordinating Center•Rockville, MD

2d•Remote

About The Position

The Homeless Support Services Coordinator (HSSC) provides person-centered service coordination and direct assistance to formerly homeless individuals receiving permanent supported housing services through the Housing Initiative Program (HIP). The position supports long-term housing stability using Housing First principles and works within the requirements of the Montgomery County Services to End and Prevent Homelessness (SEPH) HIP contract. The coordinator conducts outreach, collaborates with clients and community partners, maintains program records and databases, and supports housing transitions and ongoing tenancy. This is a full-time teleworking position that requires visits to clients throughout Montgomery County, including home and community visits. The role serves individuals with varied needs, including veterans, people experiencing behavioral or physical health challenges, and people experiencing long-term chronic homelessness. The coordinator is expected to use culturally competent practices aligned with Culture, Access, Respect, and Equity (CARE).

Requirements

Bachelor’s degree in a human services-related field.
Two years of case management experience.
Ability to travel throughout Montgomery County and conduct home and community visits.
Commitment to culturally competent practice aligned with Culture, Access, Respect, and Equity (CARE).

Nice To Haves

Experience in housing, human services, or serving the unhoused population.
Strong critical-thinking skills.
Collaborative and creative approach.
Self-managing organizational skills.
Desire to challenge oneself and grow professionally.

Responsibilities

Use the Housing First model to engage program recipients and promote housing stability, personal recovery, and self-sufficiency.
Provide intensive one-on-one support, engagement, and referrals to individuals enrolled in HIP.
Help clients achieve community integration and continuity of care by facilitating community support and supporting successful permanent supported housing residency.
Gather medical, psychological, social, and other information to develop individualized recovery-based housing and service plans with time-specific SMART goals and objectives.
Monitor housing stability by confirming current leases, checking that rent and utilities are paid, and reviewing ledgers monthly with participants and landlords.
Complete required and as-needed face-to-face contacts based on individual needs, acuity, and contractual requirements.
Obtain identification and housing, medical, and other documentation to help recipients complete housing applications and enrollment requirements and access federal, state, and local benefits, including reapplication and redetermination processes.
Ensure recipients apply for Housing and Urban Development Housing Choice Voucher and Public Housing benefits.
Build working relationships and maintain communication with property owners and managers, advocate for clients, and provide eviction prevention services when necessary.
Provide ongoing housing supports, including tenant training and skills coaching.
Work with participants and County housing locators, under guidance from the Program Director or designee, to identify units that meet individual requirements, needs, and preferences; assist with housing location as needed.
Research and recommend cost-effective alternatives to care when appropriate.
Use case-management best practices, including assessment, documentation, planning, implementation, education, advocacy, and evaluation, to guide service delivery.
Document care-management activities promptly in electronic databases, including HMIS, and maintain database integrity and required reports and records.
Facilitate transition services and supports when recipients move from homelessness to a permanent supportive housing rental unit or between such units.
Participate in Coordinated Entry Service meetings and conference calls, housing-location calls, and regular training sessions.
Manage multiple priorities and tasks flexibly to enhance service coordination.
Perform other duties as assigned to support the overall HSSP program.