Residential Specialist-Homeless Services

Services For The Underserved, Inc.•New York, NY

1d•Onsite

About The Position

S:US is seeking a Residential Specialist to work at a families-with-children shelter in the Bronx, NY. The position provides a warm, compassionate welcome to new shelter residents and promotes person-centered services that support residents’ independence. The Residential Specialist provides primary building coverage 24 hours a day, seven days a week, year-round, and may work independently, using sound judgment to help ensure the safety of residents and the building. The role includes resident orientation and support, safety rounds, admissions and recordkeeping, coordination of meals and activities, and administrative assistance. The Residential Specialist works with shift supervisors and case managers, responds to crises with professional maturity, follows emergency procedures, and attends job-related trainings and agency meetings. A trauma-informed, client-centered, and anti-oppressive approach is expected.

Requirements

F02 certification is required.
Security license is required.
Learn and integrate a trauma-informed, client-centered approach using an anti-oppressive lens.
Use neutral and nonjudgmental language when responding to residents’ needs and requests.
Ability to be flexible with schedule as needed.
Ability to maintain professional maturity during crisis situations.
Demonstrated sensitivity and experience with and/or knowledge of homelessness, substance misuse, and harm reduction, and working with disenfranchised communities, including LGBTQ people, people affected by HIV/AIDS, older adults, and individuals with mental health and developmental disabilities.

Nice To Haves

Effective written and oral communication skills.
Proficiency with computer-based programs and typing skills.
F80 certification.
Basic First Aid.
Naloxone certification.
Valid driver’s license.
Bilingual communication.
Food Handler license.

Responsibilities

Conduct regular scheduled rounds to help ensure resident wellbeing and safety.
Enter activity log information and shift notes accurately and promptly.
Complete necessary admissions paperwork.
Assist in escorting residents to services and activities outside the facility, including clinics, income maintenance centers, and housing referrals.
Meet with the Shift Supervisor for individual and group supervision.
Plan, implement, and/or research self-care and other social activities for residents, and conduct resident support groups.
Meet regularly with case managers to assist with assigned tasks.
Provide initial orientation to the program.
Provide administrative support, including office coverage, telephone and clerical work, and food services.
Understand and follow emergency procedures, including fire drills.
Perform other duties as assigned by the Shift Supervisor and Program Director.
Attend job-related trainings and agency meetings as necessary.
Coordinate meals.