Coordinator of Homeless Services
About The Position
The Coordinator of Homeless Services provides day-to-day operational leadership and oversight of shelter-based housing and homeless services programs. The position oversees staff supervision, program coordination, service quality, compliance, and shelter guest support while promoting a safe, effective, and person-centered environment. The Coordinator works with internal teams, community partners, and referral sources to support shelter stability and program outcomes, using trauma-informed and recovery-oriented practices. The role includes coordinating daily program operations; supervising and developing staff; managing schedules, coverage, timekeeping, and leave requests; monitoring service quality, documentation, productivity, and compliance; and supporting audits, reporting, performance measures, and continuous quality improvement. The Coordinator responds to staff, guest, and partner needs, addresses concerns, supports problem resolution, and promotes guest engagement, stability, and recovery. The Coordinator also supports new programs, operational improvements, training materials, procedures, workflows, and community initiatives. The position collaborates with agency leadership, community partners, and care providers; participates in meetings, supervision, training, and cross-departmental initiatives; maintains on-call operational oversight through an assigned rotation; and monitors and approves purchasing and supply management for agency homeless service programs. The position is primarily onsite, with limited, pre-approved remote work available as permitted by business needs.
Requirements
- Bachelor’s degree in Human Services, Social Work, Psychology, Public Administration, or a related field; an equivalent combination of education and experience may be considered, with a related-field combination of experience or education required.
- Ability to supervise staff, manage priorities, analyze problems, and implement solutions.
- Strong communication, documentation, organizational, and relationship-building skills.
- Proficiency with electronic health records, HMIS, Microsoft Office, and other software applications.
- Driver Level 2.
- Ability to meet the described physical requirements, including prolonged standing, sitting, and computer use; occasional lifting and carrying up to 30 pounds; bending and stooping; and minimal physical activity as required.
Nice To Haves
- Three years of progressively responsible experience in homeless services, behavioral health, or a related field.
- Previous supervisory or team leadership experience.
- Knowledge of housing principles, trauma-informed care, community resources, and compliance requirements.
Responsibilities
- Coordinate and oversee daily operations of homeless services and shelter-based programs.
- Ensure services meet agency standards, goals, and program requirements.
- Supervise assigned staff, including scheduling, training, coaching, shadowing, performance management, and employee development.
- Monitor program flow and service delivery to support quality and continuity of care.
- Provide operational leadership in response to behavioral concerns, safety incidents, and other situations requiring decisions or problem-solving.
- Manage staffing schedules, coverage, timekeeping, and leave requests.
- Support efficient operations and compliance with budget expectations.
- Ensure timely and accurate completion of documentation, records, billing, reporting, and other program records.
- Monitor staff productivity, documentation quality, reporting, and compliance.
- Assist with audits, reporting, performance measures, and continuous quality improvement.
- Respond professionally and promptly to questions, concerns, and service needs from staff, guests, and community partners.
- Address employee, consumer, and shelter guest concerns and facilitate problem resolution through communication and collaboration.
- Promote a welcoming, respectful, person-centered environment that supports engagement, stability, and recovery.
- Support implementation of new programs, operational improvements, initiatives, and special projects.
- Assist with developing and maintaining training materials, procedures, and workflows.
- Participate in community initiatives and projects that support program growth and service effectiveness.
- Collaborate with leadership, community partners, and care providers to support program outcomes.
- Participate in agency meetings, supervision, training, and cross-departmental initiatives.
- Promote trauma-informed, recovery-oriented, and person-centered practices across shelter and housing programs.
- Maintain 24/7 operational oversight through an assigned on-call support rotation.
- Monitor and approve purchasing and supply management for all agency homeless service programs.
- Perform other duties assigned by the supervisor.
- Occasionally travel throughout the community and between program locations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
