Support Services Coordinator

Trailer Bridge • Jacksonville, FL

2d

About The Position

The Support Services Coordinator performs administrative and documentation tasks related to shipments, including preparing domestic and ocean bills of lading, processing invoices and arrival notices, applying contract or tariff rates, and communicating with customers and regulatory agencies. The role helps ensure shipments are accurately documented, invoiced, and handled in accordance with applicable regulatory requirements and customer expectations. The coordinator works with customers, Account Managers, and internal teams to resolve inquiries and discrepancies, meet deadlines, and support service commitments.

Requirements

• Bilingual in English and Spanish.
• 1–2 years of professional experience or relevant internship experience; supply chain industry experience preferred.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Ability to multitask and meet changing deadlines and priorities.
• Strong sense of urgency.
• Strong interpersonal skills and ability to provide high-level customer service to internal and external stakeholders.
• Excellent verbal and written communication skills.
• Analytical skills and attention to detail.
• Team-oriented and production-oriented.

Nice To Haves

• Proficiency in AS400.
• Familiarity with applicable regulations and customs reporting and filing requirements.
• Professional or relevant internship experience in the supply chain industry.

Responsibilities

• Review premanifest lists, stow plan lists, and manifests to ensure northbound and southbound shipments are correctly documented, invoiced, and communicated to customers.
• Prepare and enter shipment description information for accurate ocean bills of lading and invoices.
• Follow up with customers and Account Managers on inquiries and discrepancies, helping meet deadlines and customer expectations.
• Validate shipment data against shippers’ paperwork and escalate inconsistencies to the Account Manager or customer.
• Help ensure service commitments are achieved and maintained.
• Issue and submit documentation in compliance with relevant laws and best practices.
• Document shipments according to regulatory guidelines, including requirements for In Bond, USDA, US Customs, hazardous cargo, Schedule B, and HTS codes.
• Apply rates to customer invoices according to Trailer Bridge pricing contracts or tariffs.
• Update documentation status reports in a timely manner.
• Issue invoices, attach supporting paperwork when required, and follow assigned customer profiles.
• Receive and scan shipment Proof of Delivery in accordance with retention policies.
• Generate customer arrival notices before vessel arrival.
• Complete barge objectives within scheduled deadlines.
• Pursue cross-training within the department and organization.
• Model and encourage Trailer Bridge’s TB12 core values.
• Perform other duties as assigned by the Support Services Manager.

Benefits

• Medical, dental, and vision coverage.
• Mental health coverage.
• 401(k).
• Life insurance.
• Short- and long-term disability insurance.
• Health Savings Account and Flexible Spending Account.
• Generous PTO plans and paid holidays.
• Class Pass credits.
• Opportunity for internal career advancement.
• Mentorship and leadership development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed