Service Architecture Engineer

Apple•Austin, TX

About The Position

The ACE team within AppleCare Engineering ensures Apple products meet high standards of repairability from concept through end of life. The Service Architecture Engineer evaluates hardware designs for serviceability and drives technical improvements to reduce repair time and complexity. The role spans iPhone, iPad, Mac, Watch, and Vision product lines, and contributes to repairability decisions before products launch. The engineer conducts repairability assessments at key product milestones, partners with design teams to improve serviceability, and develops repair procedures that support efficient, high-quality service. The role works across product design, regulatory compliance, manufacturing, and factory teams, and requires managing multiple simultaneous projects, communicating results to peers, leadership, and third parties, and contributing in a challenging, fast-paced environment. Periodic travel of up to 10% is required.

Requirements

At least 5 years of experience in hardware service engineering, mechanical engineering, or manufacturing engineering.
Hands-on experience with product disassembly, repair procedures, or DFM/DFA analysis.
Strong analytical skills, including using data to identify problems and measure improvements.
Ability to read and interpret technical drawings and CAD models.
Excellent communication skills and ability to influence cross-functional partners.
Impeccable attention to detail.
Bachelor of Science in Mechanical Engineering or a similar field.
Proven ability to work independently and collaboratively with a wide range of partners.
Highly effective spoken and written communication skills and strong interpersonal skills, including the ability to reach varied audiences in a climate of debate.
Executive presence and comfort presenting to senior leadership.
Ability to remain calm in complex, fast-paced environments.

Nice To Haves

Experience with consumer electronics repair or service operations.
Familiarity with adhesive technologies, fastener systems, and modular design principles.
Experience with CAD tools such as NX, SolidWorks, or similar.
Knowledge of regulatory requirements, including EU Ecodesign, right-to-repair legislation, or environmental compliance standards.

Responsibilities

Develop, implement, and document serviceability standards for Apple products.
Drive design and regulatory standards and relationships that impact the business.
Conduct repairability assessments at POR, EVT, DVT, and PVT milestones to identify service risks and recommend design improvements.
Perform teardown and disassembly analysis to evaluate repair accessibility and identify cycle-time bottlenecks.
Develop and validate repair procedures and SOPs for software-involved service processes.
Evaluate adhesive systems, fasteners, and fixture designs to improve repair quality and efficiency.
Work with cross-functional teams to evaluate and inform decisions, explore risks, and explore mitigation options before design commitment.
Support regulatory compliance by documenting repair procedures and verifying disassembly requirements.
Partner with product design, manufacturing, and factory teams to incorporate service considerations early in development.
Design new processes in line with hardware graphics requirements, operating management as needed.
Communicate results to peers, leadership, and third parties.
Travel periodically, up to 10% of the time, to address and anticipate global needs.