Service Architecture Engineer

Apple • Sunnyvale, CA

10d

About The Position

The ACE team within AppleCare Engineering ensures Apple products meet high standards of repairability, from concept through end of life. Working at the intersection of product design, regulatory compliance, and manufacturing, the team shapes how Apple devices are serviced worldwide.

The Service Architecture Engineer evaluates hardware designs for serviceability and drives technical improvements that reduce repair time and complexity. The role conducts repairability assessments at key product milestones, partners with design teams to improve serviceability, and develops repair procedures for efficient, high-quality service. The engineer works across iPhone, iPad, Mac, Watch, and Vision product lines, evaluating products before launch and influencing repair decisions. The position requires managing multiple projects simultaneously and communicating results to peers, leadership, and third parties. It is a hands-on, focused engineering role in a challenging environment.

Requirements

• At least 5 years of experience in hardware service engineering, mechanical engineering, or manufacturing engineering.
• Hands-on experience with product disassembly, repair procedures, or DFM/DFA analysis.
• Strong analytical skills, including experience using data to identify problems and measure improvements.
• Ability to read and interpret technical drawings and CAD models.
• Excellent communication skills and ability to influence cross-functional partners.
• Impeccable attention to detail.
• Bachelor of Science in Mechanical Engineering or a similar field.

Nice To Haves

• Ability to work independently and collaboratively with a wide range of partners.
• Strong spoken and written communication and interpersonal skills, including ability to reach varied audiences in a climate of debate.
• Experience with consumer electronics repair or service operations.
• Familiarity with adhesive technologies, fastener systems, and modular design principles.
• Experience with CAD tools such as NX, SolidWorks, or similar.
• Knowledge of regulatory requirements, including EU Ecodesign, right-to-repair legislation, or environmental compliance standards.
• Executive presence and comfort presenting to senior leadership, with a collaborative approach and courage in problem-solving.
• Calmness in high-complexity, fast-paced environments.
• Ability to travel up to 10% of the time.

Responsibilities

• Conduct repairability assessments at key product milestones.
• Partner with design teams to improve product serviceability.
• Develop repair procedures that enable efficient, high-quality service.
• Evaluate products across iPhone, iPad, Mac, Watch, and Vision product lines before launch.
• Drive technical improvements that reduce repair time and complexity.
• Manage multiple simultaneous projects and communicate results to peers, leadership, and third parties.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level