Service and Support Administrator Team Lead

Hamilton County, Ohio • Cincinnati, OH

3d • Hybrid

About The Position

At Hamilton County Developmental Disabilities Services, we believe everyone deserves the opportunity to live a full and meaningful life. Our team makes that possible every day — and we're looking for people who want their work to matter. We are committed to building a team as diverse as the people we serve, where every member feels valued, supported, and set up to succeed. You'll thrive here if you: Are driven by purpose and find fulfillment in improving the lives of others Communicate clearly and compassionately — in writing and in person Want to grow within an organization that invests in its people and its community

Requirements

• Bachelor’s degree in psychology, special education, human services, or a related field
• One year of experience as an SSA with Hamilton County
• Ability to travel within Hamilton County as needed
• Must be able to pass criminal background checks , driver's abstract, and various abuser registry checks
• Access to reliable transportation is a necessity and an essential function of this position.

Responsibilities

• Collaborate with the Service and Support Administrator (SSA) Supervisor in assigning individuals to SSA caseloads and reviewing independent plans
• Mentor new SSA staff
• Provide caseload coverage in cases of vacancy or absence
• Assist in tracking data elements for caseloads
• Maintain a caseload not exceeding half the typical size for the assigned team
• Facilitate the development of individual service plans for individuals and/or families
• Aid individuals and families in identifying, selecting, and obtaining/maintaining services, supports, and benefits
• Act as the primary point of contact for assigned individuals and families
• Ensure timely and accurate completion of all required documentation, with supervisory support
• Monitor individual plans for compliance and quality in service delivery
• Prepare case notes, reports, evaluations, and summaries
• Travel to various county locations for safe and efficient service planning and monitoring in line with agency procedures
• Participate in a flexible and rotating on-call schedule, responding to emergency/crisis situations, providing backup coverage, and working nights and weekends as required
• Perform additional duties as assigned

Benefits

• Competitive Pay
• 36.25-hour full-time work week
• Flexible scheduling
• Hybrid work-from-home options
• Starting vacation accrual of 3 weeks/year, with 1 week available immediately upon hire
• 3 personal days per year
• 15 sick days allocated upon hire; accrues at 15 days per year after year one with unlimited accrual
• Medical, Dental, and Vision coverage
• HRA available for those who opt out of medical coverage
• FREE medical care and prescriptions through Marathon Health
• Employer-paid life insurance
• Tuition reimbursement
• Public Service Loan Forgiveness (PSLF) eligibility
• Wellness incentives
• Robust Employee Assistance Program
• Ohio Public Employees' Retirement System (OPERS): 10% employee / 14% employer contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level