Lead Sales Support Administrator

Murray Equipment, Inc.•Fort Wayne, IN

11d•Onsite

About The Position

The Lead Sales Support Administrator provides sales coordination, customer support, marketing support, and administrative assistance to the MEI Director of Sales and Marketing Manager and outside sales team. This position serves as the primary administrative resource for the sales department and provides day-to-day guidance and coordination to help maintain consistent workflows, priorities, and follow-up. The role supports outside sales representatives, customers, and internal departments through CRM maintenance, customer order coordination, trade show and training events, marketing initiatives, timecard and expense-report administration, and other office support functions that contribute to company sales and operational goals. The position is onsite in an office Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour lunch. It involves desk and office work, occasional driving, lifting up to 50 pounds occasionally, and occasional exposure to warehouse and factory environments for inventory or process analysis.

Requirements

At least 3 years of demonstrable experience in an administrative or sales-support role.
Experience with sales-industry software and client relationship management (CRM) systems, or similar systems.
Proficiency with word-processing and spreadsheet software.
Excellent written and verbal communication and customer-service skills.
Exceptional interpersonal skills and a proactive approach to problem-solving.
Ability to coordinate work, guide others, manage competing priorities, and meet deadlines without direct supervisory authority.
In-depth knowledge of administrative recordkeeping practices.
Familiarity with sales contracts and agreements.
Required skills and abilities include Adobe Suite (Acrobat, InDesign, and Photoshop), Campaign Monitor, computer literacy, customer service, diplomacy, driving, event planning, filing, interpersonal relations, keyboarding, math aptitude, Microsoft Dynamics CRM, Microsoft Office 365, multi-line telephones, negotiation, oral communication, organization, PDF form filling, planning, presentations, professionalism, project management, proofreading, SharePoint, telephone etiquette, time management, common office equipment, Visio, web publishing, and written communication.
Ability to sit for extended periods, lift up to 50 pounds occasionally, use a switchboard telephone system and computers continuously, drive occasionally, handle paperwork, enter keyboard data, read computer monitors, and communicate orally and in writing.

Nice To Haves

Associate degree or higher in business administration, business management, or a related field preferred.

Responsibilities

Provide direct administrative support to the MEI Sales Manager, including scheduling, communications, reporting, and follow-up.
Serve as the lead administrative resource for the outside sales team and coordinate daily sales-support activities, assignments, deadlines, and workflow coverage.
Provide day-to-day guidance, training, and support to sales-support personnel and promote consistent procedures and service standards.
Monitor sales-support activities, identify issues or delays, and escalate personnel, performance, or policy matters as appropriate.
Maintain customer, supplier, distributor, prospect, and sales records in company systems and CRM; act as a lead administrator for CRM data and related sales systems.
Assist sales representatives with customer correspondence, sales documentation, and administrative support.
Coordinate customer inquiries and route requests to the appropriate representative or department; communicate order status and respond to questions about products, pricing, lead times, documentation, and orders.
Coordinate communications among customers, sales representatives, engineering, production, purchasing, shipping, and other departments.
Maintain product literature, pricing information, customer documentation, and sales-support materials.
Manage the company online parts store by loading data and keeping website information accurate and current; coordinate with marketing and website resources to maintain company websites.
Support email marketing campaigns and customer communications.
Coordinate with Marketing, Engineering, Customer Service, Operations, and other departments on shared matters.
Prepare and maintain sales contracts, agreements, and related documentation.
Review and approve outside sales representatives’ expense reports for completeness, documentation, and policy compliance, escalating exceptions as needed.
Complete and review outside sales representatives’ timecards and time-off requests in ADP as first-level approver, following up on missing or inaccurate information.
Provide secretarial, clerical, and general office support, including document preparation, filing, record retention, and backup reception and front-office coverage.
Coordinate and plan sales-related events, including trade shows, customer training seminars, and sales meetings.
Manage company participation in national trade shows and industry events, including booth contracts and payments; registrations, schedules, accommodations, travel, facilities, vendors, furnishings, utilities, shipping, and promotional materials.
Coordinate onsite and virtual customer and sales-personnel training events, including facilities, attendee communications and registration, training materials, catering, logistics, and webinars.
Coordinate pre-show and post-show sales and marketing communications.
Perform other related duties as assigned.

Benefits

Competitive pay and opportunities to grow earnings based on performance and contribution.
Annual performance reviews with opportunities for pay increases.
Additional opportunities throughout the year for performance-based and other pay increases.
Health insurance with HSA.
Dental insurance.
Vision insurance.
Life and AD&D insurance.
Short-term disability insurance.
Long-term disability insurance.
401(k) with company match.
Additional company 401(k) contribution independent of employee contributions.
Voluntary supplemental life and AD&D insurance for employees and dependents.
Company-paid eligible insurance premiums for eligible employees and eligible dependents.
Employer-provided benefits valued at up to an additional $20 per hour in total compensation, including company-paid insurance premiums and retirement contributions.