Sales Support Administrator

Prudential Financial•Warrington, PA

3d•Hybrid

About The Position

The Sales Support Administrator (SSA) enables advisor productivity and protects the client experience through disciplined operational execution, sound judgment, and proactive problem solving. The role is an operational partner to Advisors, field leadership, and centralized support teams, supporting day-to-day operations across onboarding, access management, compliance support, compensation coordination, marketing administration, and system troubleshooting. The SSA translates enterprise processes and requirements into consistent local execution, reinforces operational discipline, risk awareness, and collaboration, and resolves complex, time-sensitive issues with minimal escalation. The position supports business continuity by executing operational processes accurately and on time, managing access, onboarding, and system issues, and helping Advisors focus on client service and business growth. It also supports advisor, Marketing Assistant, and intern onboarding and transitions; coordinates documentation, system access, and workflows; and liaises with centralized technology, compensation, licensing, and marketing teams. The SSA maintains accurate advisor data, marketing materials, and branding across internal and external platforms to support a professional, compliant, client-ready presence. This is a hybrid position requiring a Monday-through-Friday commitment, combining in-office and remote work.

Requirements

One to three years of business experience in the financial services industry.
Proficiency with Microsoft Word, Excel, PowerPoint, Teams, and Outlook.
Strong organizational, problem-solving, and follow-through skills.
Ability to manage multiple priorities in a fast-paced environment.
Experience navigating complex systems and cross-functional processes.
Professional communication skills and sound judgment when handling sensitive or time-critical issues.

Nice To Haves

Experience supporting recruiting, marketing, and sales.
Experience with Salesforce, Zoom, and LinkedIn.

Responsibilities

Execute operational processes accurately and on time to enable advisor productivity and business continuity.
Proactively manage access, onboarding, and system issues to reduce operational friction for Advisors and their support staff.
Identify and resolve operational issues efficiently, escalating when appropriate to protect data integrity, compensation accuracy, and regulatory readiness.
Coordinate documentation, system access, and workflow completion for onboarding and role changes involving Advisors, Marketing Assistants, and interns.
Serve as a liaison between field offices and centralized technology, compensation, licensing, and marketing teams, communicating and following through to resolve issues.
Maintain accurate advisor data, marketing materials, and branding elements across internal and external platforms.
Support compliance and business standards through attention to detail, sound judgment, and risk awareness.

Benefits

Market-competitive base salary with yearly bonus potential at every level.
Medical, dental, vision, life, and disability insurance.
Paid Time Off (PTO) and leaves of absence, including parental and military leave.
401(k) plan with company match up to 4%.
Company-funded pension plan.
Wellness programs, including up to $1,600 per year in reimbursement for eligible personal wellbeing purchases.
Work/Life Resources for parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Education benefit for approved degree programs and accredited certificate programs.
Employee Stock Purchase Plan, allowing eligible shares to be purchased at 85% of the lower of the beginning or end price of the purchase period.
Eligibility to participate in a discretionary annual incentive program, subject to program rules and applicable factors.