Service Ambassador

Vivie Career•Edina, MN

About The Position

As a Service Ambassador, you are the first point of contact for residents, visitors, and team members, helping create a seamless, welcoming, and supportive experience. The role manages communications, supports daily community operations, and upholds safety protocols while reflecting Vivie’s values of hospitality and care. This is an on-call, hourly, non-exempt role in the Administration department. It has no travel requirements and no supervisory responsibilities. The position reports to the Executive Director or Administrator.

Requirements

Ability to work independently and handle multiple tasks efficiently.
Strong problem-solving skills and ability to think critically in difficult situations.
Proficiency in computer systems for record-keeping, communication, and security monitoring.
Ability to pass a state-mandated background check.
Physical capability to perform all essential job functions.
Ability to read, write, and speak English to communicate effectively with residents, team members, and visitors.

Responsibilities

Greet and assist residents, guests, vendors, and team members, providing a welcoming and professional experience.
Answer and direct calls, monitor security cameras, and alert staff to safety concerns or alarms.
Update resident information, maintain records and logs, and assist with mail and package deliveries.
Provide concierge-style support to residents and guests while maintaining confidentiality.
Follow emergency protocols, support search efforts for missing residents, and adhere to security policies.
Perform other duties as assigned; the listed duties are representative and not necessarily all-inclusive.