Customer Service Ambassador

Silver Cross Hospital • New Lenox, IL

2d

About The Position

The Customer Service Ambassador greets, welcomes, directs, and escorts patients and visitors within the PCU departments. The role requires knowledge of hospital and area locations and providing support to staff and visitors. The ambassador also assists with wheelchair transport of patients. The position includes afternoon and evening shifts, rotating weekends, and holidays. The listed work shift is Monday through Friday, 12:30 p.m. to 9:00 p.m.

Requirements

• High school diploma or equivalent.
• At least 1 year of service ambassador and/or hospitality experience.
• Basic computer skills.
• Excellent customer service skills, including compassion, empathy, and problem-solving in a fast-paced environment and/or emergent situations.
• Ability to stand for long periods and assist with wheelchair transport of patients.
• Flexibility to work afternoon and evening shifts, rotating weekends, and holidays.

Nice To Haves

• Bilingual Spanish skills.
• Meditech experience.

Responsibilities

• Greet, welcome, direct, and escort patients and visitors within the PCU departments.
• Use knowledge of hospital and area locations to provide support to staff and visitors.
• Assist with wheelchair transport of patients.

Benefits

• Medical, dental, and vision plans
• Life insurance
• Flexible spending account
• Other voluntary benefit plans
• PTO and sick time
• 401(k) plan with a match
• Wellness program
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED