Room Service Ambassador

St. Elizabeth Healthcare•Fort Thomas, KY

8d•Onsite

About The Position

St. Elizabeth Healthcare is hiring a Room Service Ambassador to join our Ft. Thomas Nutrition Services Team. This is a part-time position with 14 hours per week, scheduled for Monday, Wednesday, Friday, and every other weekend from 4:00 PM to 7:30 PM. The role involves serving meals to patients in a personalized, professional, and efficient manner, instructing them on the meal ordering system, assisting with orders, assessing their capabilities to use the system, and communicating with the healthcare team to ensure patient nutritional intake. The ambassador is expected to demonstrate respect, dignity, kindness, and empathy in all interactions.

Requirements

High school diploma
Basic computer skills
Strong verbal and written skills
Customer service training and skills

Responsibilities

Serve meals to patients in a personalized, professional, efficient manner.
Instruct patients on meal ordering system.
Assist patients in placing meal orders.
Assess patients' capabilities to utilize the meal order system.
Communicate with the healthcare team to ensure the patient’s nutritional intake.
Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.
Deliver and serve patient meals using service excellence standards.
Utilize the AIDET model when interacting with internal and external customers.
Demonstrate professional and courteous behavior.
Resolve patient meal issues quickly and with a positive outcome.
Introduce and assess patients to meal ordering system, be familiar with diet types and restrictions, recognize special needs of patient and provide assistance.
Communicate positively with assigned nursing unit personnel to facilitate proper glucose monitoring, appropriate menu delivery, timely resolution of patient meal concerns and special situations.
Inventory, order and replenish bulk food supplies known as floor stocks on assigned nursing unit.
Monitor and maintain effective cash handling and accounting practices regarding patient guest tray service.
Consistent use of proper hand hygiene, isolation procedures and hair restraints throughout the room service process.
Role model clean, neat and professional appearance.
Compliance with all local, state, federal and medical center regulatory, safety, sanitation and security standards.
Participates in performance improvement (PI) studies, assist with data collection and supports action plans.
Performs other duties as assigned.