Service Ambassador

Museum of Ice Cream•Chicago, IL

About The Position

A Service Ambassador supports operational excellence across back-of-house operations, food and beverage service areas, programming, events, and other guest-service functions at Museum of Ice Cream. The role focuses on efficiency, maintaining standards, and providing seamless service and support for daily operations. The successful candidate is passionate about hospitality and creates memorable moments through friendly service and efficient operations while maintaining high standards of guest interaction and brand presentation.

Requirements

Be 18 years of age or older.
Have open availability, including weekends.
Be able to stand and walk for extended periods.
Demonstrate teamwork and the ability to function effectively in a high-energy environment.
Be able to bend and lift objects weighing up to 40 pounds.

Nice To Haves

Experience in customer service, janitorial service, retail, or food preparation in a high-volume environment.
Entry-level food preparation and inventory experience.
Food Handler or ServeSafe certification; certification is provided on the job.
Prior experience in facilities, maintenance, or sanitation.
Guest-facing customer service or hospitality experience.

Responsibilities

Provide outstanding service by interacting with guests and team members and offering personalized support throughout the museum.
Follow food-handling, cleanliness, and sanitation guidelines to ensure museum areas meet safety and brand standards.
Organize supplies and prepare food and beverage components to enhance the guest experience and support museum operations.
Serve ice cream and treats to guests as needed, maintaining high standards of presentation, safety, and cleanliness.
Set up and maintain guest-facing areas, ensuring stations, spaces, and exhibits are stocked, clean, and organized.
Assist with setup for special events and VIP experiences, ensuring high-profile guests receive exceptional, personalized service.
Perform other duties as assigned by management.
May be cross-trained in Show Team functions to contribute to interactive guest experiences and performances as needed.

Benefits

Competitive pay and performance bonus.
Employee Assistance Program (EAP).
Employee of the month program.
Break room snacks and unlimited ice cream.
Opportunity to grow within the company.
Annual performance review and bonus.
Team outings.
Annual team celebration, Pinkball, with the option to bring a date.
Free entry for the employee at any Museum of Ice Cream location.
Four free museum tickets per quarter for friends and family, plus discounts on additional tickets.
50% off retail products.
Flex Day: an additional day off.