Service Ambassador

Community Transit • Everett, WA

1d

About The Position

As a Service Ambassador, you help create a positive transit experience by welcoming riders, answering questions, sharing information about fares and Community Transit services, gathering customer feedback, and addressing customer needs. The role works independently while collaborating with a supportive team and other departments.

The position involves riding assigned bus trips, assisting customers, and checking proof of payment on Swift routes. Ambassadors also inspect customer-facing fare equipment and technology, submit activity reports, communicate customer concerns, and attend community and cultural events to provide transit and fare information. Work is performed in the field and includes travel between bus stops and extended periods riding transit buses.

Requirements

• At least 2 years of face-to-face customer service experience.
• A valid Washington State driver’s license and a good driving record, with no more than 2 moving violations and/or accidents within the last 3 years.
• Ability to work a flexible schedule and maintain regular and reliable attendance.
• Ability to work in all weather conditions.
• An equivalent combination of education and experience may be accepted.
• Knowledge of practices that deliver excellent customer service.
• Ability to foster an inclusive workplace and uphold Community Transit’s core values in support of its vision and mission.
• Ability to inspire team commitment, pride, and trust; promote cooperation; and motivate team members to achieve shared goals.
• Courtesy, sensitivity, and respect in all interactions.
• Excellent interpersonal and intercultural communication skills.
• Customer service and empathetic listening skills.
• Conflict resolution skills.
• Ability to work cross-functionally, including with law enforcement and other first responders.
• Time management, multitasking, problem-solving, and decision-making skills, including using logic and reasoning to approach problems.
• Ability to work effectively without direct supervision.
• Ability to move between bus stop locations and ride transit buses for extended periods while operating handheld electronic devices.
• Ability to exert up to 50 pounds of force occasionally.

Nice To Haves

• Fluency in a language other than English.
• Verbal de-escalation experience.
• Experience using Microsoft Office, spreadsheet, and calendar software.

Responsibilities

• Ride assigned bus trips and assist customers.
• On Swift routes, inspect customers’ tickets and passes for proof of payment.
• Provide customers with assistance and information about the regional transit and fare system.
• Prepare and submit digital or written reports on activities.
• Check and test fare equipment and customer-facing technology, and report malfunctions.
• Solicit customer feedback, report concerns to appropriate teams, and potentially help develop and test solutions.
• Attend community events, festivals, and residential and cultural outreach events to provide transit and fare information.
• Perform other duties of a similar nature or level, as assigned.

Benefits

• Medical, dental, vision, basic life, and disability insurance coverage for employees and their families.
• Participation in the Public Employees Retirement System (PERS).
• Option to enroll in the agency’s deferred compensation plan.
• Washington Paid Sick Leave.
• Nineteen days (152 hours) of Paid Time Off accrued in the first year.
• Ten paid holidays throughout the calendar year.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed