Service Ambassador

Community Transit•Everett, WA

2d•Onsite

About The Position

Be the friendly face that helps keep our community moving! As a Service Ambassador, you’ll connect with transit riders every day—welcoming customers, answering questions, sharing information about fares and Community Transit services, gathering valuable feedback, and helping ensure a smooth, positive experience from the moment they arrive. You’ll have the independence to make an impact while working alongside a supportive team and partnering with other departments to quickly address customer needs. If you’re approachable, customer-focused, and energized by helping people, this is your opportunity to turn everyday interactions into a better transit experience for our community—apply today!

Requirements

2 years of face-to-face customer service experience
Must possess a valid Washington State driver's license and maintain a good driving record (no more than 2 moving violations and/or accidents within the last 3 years)
Ability to work a flexible schedule and maintain regular and reliable attendance
Ability to work in all weather conditions
An equivalent combination of education and experience to successfully perform the job duties is also accepted.
Practices that deliver excellent customer service
Fostering an inclusive workplace by upholding Community Transit’s core values in support of the organization’s vision and mission.
Inspiring team commitment, pride, and trust while promoting cooperation and motivating members to achieve shared goals.
Demonstrating courtesy, sensitivity, and respect in all interactions.
Excellent interpersonal and intercultural communication
Customer Service and Empathetic Listening
Conflict Resolution
Working cross-functionally, e.g., with law enforcement and other first responders
Time management
Multi-tasking
Problem solving and Decision making. Using logic and reasoning to approach problems
Working effectively without direct supervision

Nice To Haves

Fluency in another language other than English
Verbal de-escalation experience
Experience using Microsoft Office, spreadsheet, and calendar software

Responsibilities

Ride assigned bus trips to assist customers.
On Swift routes, inspect customers tickets and passes for proof of payment.
Provide assistance and information to customers on the regional transit and fare system.
Prepare and submit digital or written reports on all activities.
Check and test fare equipment and customer-facing technology for proper functioning and report any malfunctions.
Solicit feedback from customers to ensure their expectations are being met and report concerns to the appropriate teams.
Attend community events, festivals, and residential and cultural outreach events to provide transit and fare information to the attendees.
Perform other duties of a similar nature or level, as assigned.