Room Service Ambassador

St. Elizabeth Healthcare • Edgewood, KY

1d

About The Position

St. Elizabeth Healthcare is hiring a part-time Room Service Ambassador for its Edgewood Nutrition Services Team. The role serves patient meals in a personalized, professional, and efficient manner and helps patients use the meal ordering system. The ambassador assesses patients’ ability to use the system, assists with placing meal orders, recognizes dietary needs and restrictions, and communicates with healthcare team members to support appropriate nutritional intake.

The position also involves handling guest-tray payments, managing floor-stock supplies on an assigned nursing unit, and following hygiene, isolation, appearance, safety, sanitation, security, and regulatory standards. The ambassador is expected to demonstrate respect, dignity, kindness, and empathy in interactions with patients, families, visitors, and coworkers.

Requirements

• Basic computer skills.
• Strong verbal and written skills.
• Customer service training and skills.

Responsibilities

• Deliver and serve patient meals using service excellence standards.
• Use the AIDET model when interacting with internal and external customers.
• Behave professionally and courteously, and resolve patient meal issues quickly with positive outcomes.
• Introduce patients to the meal ordering system, assess their ability to use it, and assist them with placing meal orders.
• Recognize diet types, restrictions, and patient needs, and provide appropriate assistance.
• Communicate with nursing unit personnel to facilitate glucose monitoring, appropriate menu delivery, timely resolution of meal concerns, and handling of special situations.
• Inventory, order, and replenish floor-stock bulk food supplies on the assigned nursing unit.
• Monitor and maintain effective cash handling and accounting practices for patient guest-tray service.
• Follow hand hygiene, isolation procedures, and hair-restraint requirements throughout the room service process.
• Maintain a clean, neat, and professional appearance.
• Comply with applicable local, state, federal, and medical-center regulatory, safety, sanitation, and security standards.
• Participate in performance improvement studies, assist with data collection, and support action plans.
• Perform other duties as assigned.

Benefits

• Competitive pay and comprehensive health coverage within the first 30 days.
• Generous paid time off and flexible work schedules.
• Retirement savings with employer match.
• Tuition reimbursement and professional development opportunities.
• Wellness, mental health, and recognition programs.
• Career advancement through mentorship and internal mobility.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed