Service Advisor Honda World

Honda World•Louisville, KY

39d•Onsite

About The Position

Honda World is seeking a Service Advisor / Writer to join their Service team. This role involves initiating automotive services and repairs by understanding customer needs, verifying warranty coverage, developing estimates, writing repair orders, and maintaining customer relationships and records. The dealership is recognized as #1 in New Vehicle Sales in Kentucky for the past five years and emphasizes a team-oriented, guest-focused environment.

Requirements

Previous experience as an automotive Service Advisor
A working knowledge of automobiles
Customer service skill
Sales experience
Proficiency with computers and technology
Ability to communicate complex technical concepts to customers

Nice To Haves

Prior automobile sales experience
Prior automobile technician experience
A certification through the National Institute for Automotive Service Excellence
Retail experience

Responsibilities

Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.