Customer Service // Service Advisor
K&R Staffing HR Consulting LLC•Mobile, AL
•Onsite
About The Position
We are seeking a friendly, professional, and dependable Counter Sales Representative / Service Advisor to join a busy automotive repair shop. This person will be the first point of contact for customers and will play an important role in providing a positive customer experience from the time they walk through the door.
Requirements
- Strong customer service and communication skills
- Must be well-spoken and comfortable communicating with customers
- Comfortable using computers and learning/navigating different software programs
- Strong attention to detail when preparing tickets and estimates
- Able to communicate pricing and repair information clearly
- Professional appearance and attitude
- Dependable, organized, and able to work in a fast-paced environment
Nice To Haves
- Automotive or repair shop experience is a plus
Responsibilities
- Greet customers and determine the reason for their visit
- Listen to customers and gather information about their vehicle concerns or service needs
- Create and write up service tickets/work orders
- Prepare and explain estimates to customers
- Communicate repair and service information clearly and professionally
- Enter and maintain customer and vehicle information in the computer system
- Answer phones and assist with customer questions
- Communicate with technicians regarding customer needs and repair status
- Keep customers updated throughout the service process
- Provide professional and friendly customer service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
