Experienced Service Advisor

Danbury Chrysler Dodge Jeep RAM • Danbury, CT

1d • Onsite

About The Position

We are looking for an Experienced Service Advisor to join our team. If you are looking for an Excellent Working Environment and a Highly-Productive Shop, come and see what we have to offer. Our Service Advisors are critical to the success of our customer service and our profitability. We are looking for someone motivated to provide excellence in service, and maximize our department productivity, and we provide substantial benefits to those who can meet these goals.

Requirements

• 3 + Years Service Advisor Experience
• High School Diploma or equivalent
• Computer Fluency
• Well-rounded Automotive Knowledge
• Clean Driver's License
• Quality focus, and creative problem-solving abilities
• Above-average estimate skill
• Ability to manage, expedite, and adapt work flow to meet changing needs

Nice To Haves

• Stellantis or Domestic Certification Preferred
• CDK and X-time experience a plus
• technician experience/training a plus

Responsibilities

• Communicate effectively and efficiently with customers
• Determine automotive issues
• Verify warranty and service contract coverage
• Develop cost estimates
• Accurately prepare and complete repair orders
• Maintain customer rapport to provide excellent customer service
• Establish impeccable records on all transactions
• Update knowledge through continuing educational opportunities at all levels

Benefits

• Custom and Competitive Wage and Bonus Plans
• Anthem Blue Cross Medical coverage
• MetLife Vision and Dental coverage
• 401(k) through NADA Empower
• Access to Disability coverage through Aflac
• 1 Week Paid Vacation after the First Year, 2 Weeks after Two Years
• 6 Paid Sick Days per year
• 6 Paid Holidays per year
• Paid Training
• Career Advancement and Growth Opportunities
• Employee Discounts on Parts and Services
• Employee Vehicle Purchase Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED