Service Advisor - Hickory, North Carolina, United States

Mike Johnsons Hickory Toyota•Hickory, NC

About The Position

The Service Advisor meets and greets service customers promptly and professionally, identifies their service needs, recommends appropriate services, parts, and accessories, and provides accurate cost and completion-time estimates. The advisor obtains customer authorization, monitors repair progress, communicates changes, administers warranty repairs according to manufacturer guidelines, confirms appointments, and follows up after repairs. Before delivery, the advisor inspects vehicles to confirm the work was completed correctly and explains the results to customers. The role also requires compliance with state and federal automobile-repair and consumer-protection laws and behavior consistent with the company’s values in interactions with customers, coworkers, and vendors. The employer describes the position as an opportunity to receive comprehensive training and competitive compensation. Benefits listed include a lucrative compensation plan, paid time off, medical coverage, and an employee vehicle purchase program. The company is an equal opportunity employer and a drug-free workplace.

Requirements

Two or more years of previous experience as a service advisor.
High school diploma or equivalent.
Valid driver license in the state of employment and a good driving record.
Great attitude and high-energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Ability to work well in a process-driven environment.
Outstanding verbal and written communication skills.

Responsibilities

Greet service customers promptly in a professional and courteous manner.
Inspect vehicles and review service history to identify and verify customer service needs.
Promote appropriate services, parts, and accessories by understanding the products and associated service requirements.
Provide accurate cost and completion-time estimates and obtain proper customer authorization.
Monitor vehicle service progress and contact customers about changes to estimates, delivery times, or recommended services, obtaining approval as needed.
Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
Confirm service appointments by telephone the day before the scheduled visit and conduct post-repair follow-up.
Inspect vehicles before customer delivery to ensure services or repairs were performed correctly and communicate the results to customers.
Meet state and federal requirements for automobile repair and consumer protection.
Demonstrate behaviors consistent with company values when interacting with customers, coworkers, and vendors.