Service Technician - Hickory, North Carolina, United States

Mike Johnsons Hickory Toyota•Hickory, NC

About The Position

The Automotive Service Technician troubleshoots customer concerns and performs vehicle inspections, diagnostics, maintenance, and repairs. The role emphasizes customer satisfaction, safe and reliable service, completing work as promised, and returning vehicles as clean as or cleaner than they arrived. The technician sets personal service-improvement goals and monitors progress using customer satisfaction and production figures provided by the Service Manager. The position also involves communicating courteously with customers, identifying maintenance and repair opportunities, keeping current with technical information and tools, participating in training, and completing repair-order paperwork. Additional duties may be assigned by the Service Manager, ASM, or Group Leader. The employer offers training, competitive compensation, benefits, growth opportunities, and a professional work environment.

Requirements

Experience performing warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes and models.
A track record of achieving or exceeding goals.
Outstanding communication skills.
Professional appearance and work ethic.
Positive attitude and high-energy personality.
Superior customer service skills.
Ability to read and comprehend instructions.
Ability to exercise good judgment.
Valid state driver's license and good driving record.
High school diploma or equivalent.
Technical aptitude demonstrated through ASE certification.

Nice To Haves

Technical or trade school degree preferred.

Responsibilities

Troubleshoot customer concerns using the administrative and technical tools provided.
Show common courtesy to customers and greet customers near the Service Drive who have not yet been acknowledged.
Keep up to date with technical publications, Service Comm, and Asist terminal operations.
Make reasonable efforts to deliver safe and honorable vehicle service as promised the first time.
Address original customer concerns before moving on to additional sales.
Inspect vehicles for additional sales opportunities and assess maintenance needs against local-area and factory recommendations.
Return each vehicle as clean as or cleaner than when it arrived.
Participate in factory-sponsored and in-house training programs.
Complete paperwork accurately and attach required shop forms to the repair-order hard copy.
Set personal service-improvement goals and monitor customer satisfaction and production numbers provided by the Service Manager.
Arrive on time, ready to work, and in a clean uniform.
Perform other duties assigned by the Service Manager, ASM, or Group Leader.