Automotive Service Advisor - Irmo, South Carolina, United States

Steve Padgetts Honda of Lake Murray•Irmo, SC

About The Position

The Automotive Service Advisor meets and greets service customers promptly and professionally, inspects vehicles and reviews service histories to identify customer needs, and promotes appropriate services, parts, and accessories. The role provides accurate cost and completion-time estimates, obtains customer authorization, monitors repair progress, and communicates changes to estimates, delivery times, or recommended work. It also administers warranty repairs according to manufacturer guidelines, confirms service appointments, conducts post-repair follow-up, and inspects vehicles before delivery to verify that work was completed correctly. The Service Advisor communicates results to customers and complies with applicable state and federal automobile repair and consumer protection laws. The role is expected to demonstrate company values in interactions with customers, coworkers, and vendors. Duties may change to meet business and organizational needs.

Requirements

Two or more years of previous experience as a service advisor.
High school diploma or equivalent.
Valid driver's license in the state of employment and a good driving record.
Great attitude and high-energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Ability to work well in a process-driven environment.
Outstanding verbal and written communication skills.

Responsibilities

Meet and greet service customers promptly in a professional and courteous manner.
Inspect vehicles and refer to service histories to identify and verify customer service needs.
Promote appropriate services, parts, and accessories by understanding the products and associated service requirements.
Provide accurate cost and completion-time estimates and obtain proper customer authorization.
Monitor service progress throughout the day and contact customers to communicate and obtain approval for changes to estimates, delivery times, or recommended services.
Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
Confirm service appointments by telephone the day before the scheduled visit and conduct post-repair follow-up.
Inspect vehicles before customer delivery to ensure services and repairs were performed correctly, and communicate results to customers.
Meet state and federal requirements for automobile repair and consumer protection.
Demonstrate behaviors consistent with company values in interactions with customers, coworkers, and vendors.