Service Technician - Danville, Virginia, United States

Bisbee Honda of Danville•Danville, VA

About The Position

The Automotive Service Technician performs warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes and models. Customer satisfaction is central to the role, and the technician is expected to set personal service-improvement goals and monitor progress using customer satisfaction and production figures provided by the Service Manager. The position also involves maintaining current technical knowledge, following safe and honorable service practices, identifying maintenance and repair opportunities, and completing accurate service paperwork.

Requirements

Experience performing warranty and non-warranty inspections, diagnostics, maintenance, and repair services on various vehicle makes and models.
Proven record of achieving or exceeding goals.
Strong communication skills.
Professional appearance and work ethic.
Positive attitude and high-energy personality.
Superior customer service skills.
Ability to read and comprehend instructions.
Ability to exercise good judgment.
Valid state driver's license and good driving record.
High school diploma or equivalent.
Technical aptitude demonstrated by ASE certification.

Nice To Haves

Technical or trade school degree.

Responsibilities

Troubleshoot customer concerns using the administrative and technical tools provided.
Treat customers with courtesy and greet customers in the Service Drive who have not yet been acknowledged.
Keep up to date with technical publications, Service Comm, and Asist terminal operations.
Make reasonable efforts to deliver safe and honorable vehicle service as promised the first time.
Address the customer's original concerns before moving on to additional sales.
Inspect every vehicle for additional sales opportunities and maintenance needs based on local-area and factory recommendations.
Return each vehicle as clean as, or cleaner than, when it arrived.
Participate in factory-sponsored and in-house training programs offered.
Complete paperwork accurately and attach all required shop forms to the repair-order hard copy.
Perform other duties assigned by the Service Manager, ASM, or Group Leader.
Arrive on time, ready to work, and wearing a clean uniform.
Set personal service-improvement goals and monitor progress against customer satisfaction and production numbers provided by the Service Manager.