Service Advisor LHM Chrysler Dodge Ram FIAT Denver

Asbury Automotive Group•Denver, CO

2d•Onsite

About The Position

LHM Chrysler Dodge Ram FIAT Denver is hiring a Service Advisor to support the Service Manager in achieving maximum production and expense control. The position focuses on improving business efficiency and customer service, supporting coworkers’ success, and maintaining positive relationships among the dealership, customers, and manufacturers. Compensation is listed as $65,000–$100,000 annually and may be based on performance and experience. The Service Advisor monitors repair-order processes, oversees communications and documentation, discusses service timelines with customers, handles warranty adjustments, maintains product knowledge, and trains supporting staff. The role also requires following manufacturer and company procedures, protecting confidential information, completing required training, maintaining a clean and safe work environment, and consistently acting with integrity. Work takes place in a dealership setting, including shop environments. The position is generally assigned regular business hours, but working more than 40 hours per week is typical. Physical requirements include moving throughout the facility, sitting, standing, bending, reaching, kneeling, crouching, using hands and fingers, operating equipment and moving vehicles safely, and lifting at least 50 pounds. The role may involve exposure to noise, dust, odors, fumes, chemicals, adhesives, and weather conditions.

Requirements

High school diploma or equivalent.
At least 2 years of progressive experience in automotive service.
Valid driver's license and an MVR record that meets company policy requirements.
Applicable factory training credentials.
Ability to use Microsoft Office products.
Basic ability to read and write, convey information effectively, and actively listen to employees and customers.
Skills in active learning, learning strategies, social perceptiveness, critical thinking, troubleshooting, repair, quality-control analysis, conflict resolution, and negotiation.
Knowledge of computer systems, English, customer and personal service, mechanical systems and tools, hazardous-material handling procedures, and sales and marketing.
Ability to adapt to change, focus on tasks, make decisions, solve problems, plan and organize work, manage time, and maintain dependable attendance.
Ability to motivate, develop, and direct people and demonstrate ethical leadership.
Ability to follow company standards, applicable laws and regulations, safety procedures, and product-pricing guidelines.
Professional oral communication and customer-service skills, with integrity and discretion.
Ability to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, use hands and fingers, handle or operate objects, tools, or controls, and move about the facility.
Required vision includes close, distance, and peripheral vision, and the ability to adjust focus.
Ability to lift at least 50 pounds.
Ability to operate equipment and move vehicles safely.
Ability to maintain attendance and punctuality according to the department work schedule.

Nice To Haves

Knowledge of Larry H. Miller Dealerships’ current company management systems is desirable.

Responsibilities

Support the Service Manager in achieving maximum production and controlling expenses.
Identify ways to improve business efficiencies and customer service.
Support and teach other employees to help them succeed.
Monitor repair-order processes to maintain proper Service Department operations.
Oversee communications between company personnel and customers to ensure accurate documentation and timely procedures.
Discuss service time expectations with customers and collect contact information for follow-up.
Maintain positive relationships among the dealership, customers, and manufacturers.
Oversee adjustments on warranties for new and used vehicles.
Maintain current product knowledge and train supporting staff in proper usage.
Follow the policies and procedures in applicable manufacturer manuals.
Protect employee, customer, and vendor confidence by exercising discretion with sensitive confidential information.
Complete and maintain required Larry H. Miller Dealerships training.
Maintain a clean and safe work environment and follow OSHA and EPA requirements.
Handle job stress and interact effectively with others in the workplace.
Perform other duties as requested by management.
Uphold high ethical standards and maintain composure in the workplace and when representing the dealership.