Automotive Service Advisor

Chevrolet of Wayzata•Wayzata, MN

25d•$50,000 - $80,000

About The Position

The Ed Napleton Automotive Group is hiring a Service Advisor at Napleton's Chevrolet of Wayzata. The Service Advisor acts as a liaison between customers and technicians, presenting vehicle repair recommendations and providing excellent service and suggestions to help customers keep their vehicles in top shape. The role is active in the Service Lane and involves coordinating customer needs, repair work, and communication throughout the service process. The company is affiliated with over 25 vehicle brands and more than 50 dealerships across seven states, with more than 3,500 employees nationwide. It describes itself as one of the country's largest automotive groups and offers growth opportunities.

Requirements

Exceptional customer service skills.
Be tech-savvy and able to learn and use technology.
Be willing to undergo a background check and drug screen in accordance with local law and regulations.
Be at least 18 years old to comply with the company driving policy.

Nice To Haves

Previous Automotive Service Advisor experience is a plus but not required.

Responsibilities

Work with customers to ensure all vehicle maintenance needs are met and addressed.
Write repair orders with transparent cost and time estimates.
Provide exceptional, timely communication and keep customers updated throughout the process.
Communicate frequently with technicians and the Parts department to support timely completion of work.
Maintain a positive attitude and strong work ethic with customers and coworkers.
Use Fixed Operations Technology.
Perform other duties as assigned by management.