Automotive Service Advisor

Lexus of Arlington • Arlington Heights, IL

43d

About The Position

Rohrman Automotive Group is seeking a skilled, customer-focused Service Advisor to serve as the primary point of contact between customers and technicians. The role manages the full service experience, from the initial vehicle write-up through delivery, building customer relationships, setting accurate expectations, and ensuring repair orders are handled professionally and carefully. Strong communication and a commitment to customer satisfaction are central to success.

Requirements

• High school diploma or GED.
• Excellent interpersonal and communication skills, including comfort communicating with customers face-to-face and by phone.
• Ability to read and interpret repair orders, vehicle history, and manufacturer service recommendations.
• Organization and ability to manage multiple open repair orders in a fast-paced environment.
• Valid driver's license with an acceptable driving record.

Nice To Haves

• Prior automotive service advisor or service department experience.

Responsibilities

• Greet customers promptly and professionally, gather vehicle information, and accurately document concerns on repair orders.
• Inspect vehicles, review service history, and recommend additional needed maintenance or repairs.
• Provide complete, accurate written estimates for labor and parts, communicate timelines, and obtain customer authorization before performing additional work.
• Monitor repair progress and proactively contact customers about changes in status, cost, or completion time.
• Review completed repair orders to ensure work is finished and documented, then explain the completed work and charges to customers at delivery.
• Handle inbound phone inquiries about appointments and work-in-progress updates.
• Maintain high CSI scores by delivering a consistent, transparent, and friendly service experience.

Benefits

• Comprehensive medical, dental, and vision coverage for employees and their families.
• 401(k) retirement savings plan.
• Paid time off, including paid holidays and vacation after 90 days of full-time employment.
• Paid maternity and paternity leave.
• Paylocity Pay On Demand, providing access to earnings before payday up to $2,000.
• Employee discounts on vehicle servicing and new car purchases.
• Continuous training and mentorship, with opportunities to grow professionally and advance within the group.
• Employee tenure and recognition program.
• Company events for employees and their families.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED