Service Advisor

Steele Auto Group•Amherst, NS

12d•CA$21 - CA$26•Onsite

About The Position

Tantramar Chevrolet is seeking a Service Advisor to join their team. This role is for a customer-focused and motivated individual who enjoys solving customer concerns, creating a welcoming and professional experience, and building long-term relationships with customers. The Service Advisor will be the primary point of contact for customers seeking vehicle maintenance or repairs, guiding them through the service process, communicating repair recommendations, providing estimates, and ensuring customer confidence. This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering exceptional customer experiences.

Requirements

At least one year of customer service experience
Strong interpersonal skills: a good listener who can cultivate relationships
Excellent communication skills
Ability to work in a team-driven environment
Good organization and learning skills
Valid driver’s license with acceptable driver's abstract

Nice To Haves

Previous experience in an Automotive Service Advisor role is considered an asset

Responsibilities

Determine automotive problems and services by listening to customers' descriptions of symptoms and clarifying descriptions of problems.
Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develop estimates by costing materials, supplies, and labor.
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates and answering questions and concerns.
Maintain automotive records by recording problems and corrective actions planned.
Update job knowledge by participating in educational opportunities; reading manufacturers' publications.
Enhance the store's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.