Service Advisor

Lithia & Driveway • Ames, IA

13d • Onsite

About The Position

Honda of Ames /Nissan of Ames is seeking a battle-tested, customer-obsessed Experienced Service Advisor who wants more momentum, recognition, and earning power. This individual thrives under pressure, moves fast, and refuses to be average. The role involves owning every customer interaction from write-up to drive-off, translating customer needs into clear ROs for technicians, commanding conversations about services, pricing, and timelines, building customer loyalty through transparency and trust, and pushing performance metrics to raise the team's standard. This person can work at either the Honda of Ames or Nissan of Ames location.

Requirements

• 2+ years as a Service Advisor (automotive experience preferred)
• Sharp communication skills
• Relentless organization
• Fluent in service software
• Working mechanical knowledge
• Ability to solve problems fast while keeping your cool
• Team-first mentality
• High School graduate or equivalent
• 18 years or older

Responsibilities

• Own every customer interaction from write-up to drive-off
• Translate customer needs into crystal-clear ROs technicians can attack with precision
• Command conversations around services, pricing, and timelines with confidence
• Build lifelong loyalty by delivering transparency, trust, and results
• Push performance metrics hard and raise the standard for the entire team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED