Service Advisor – Automotive Dealership

Williams Auto Group•Binghamton, NY

2d•$35,000 - $68,000•Onsite

About The Position

Williams Auto Group is seeking an energetic, customer-focused Service Advisor for Williams Toyota of Binghamton. This role is an important leadership position within the dealership and serves as a key connection between customers and the Service Department. The advisor helps deliver an exceptional customer experience while supporting dealership employees and the community. The position involves assisting customers with automotive service needs, documenting vehicle concerns, preparing repair orders and estimates, coordinating with technicians, and keeping customers informed throughout the repair process. The advisor also schedules appointments, explains completed repairs and charges, uses dealership software and mobile technology, and works to maintain customer satisfaction and accurate records. Pay is competitive and based on experience, with bonus opportunities. The dealership is located at 393 Court St, Binghamton, NY 13904.

Requirements

Strong communication and organizational skills.
Comfort using computers, smartphones, and dealership software systems.
Ability to multitask in a busy automotive environment.
Professional attitude and strong problem-solving abilities.
Valid driver’s license required.

Nice To Haves

Previous customer service or automotive experience preferred.
ASE certifications or manufacturer training preferred.

Responsibilities

Greet customers and assist with automotive service needs.
Listen to customer concerns and accurately document vehicle issues.
Prepare repair orders, estimates, and service recommendations.
Communicate with customers throughout the repair process by phone, text, and email.
Coordinate with technicians and Service Department staff regarding vehicle repairs and timelines.
Schedule service appointments and maintain customer follow-up.
Recommend additional maintenance and automotive services when appropriate.
Explain completed repairs, charges, and maintenance recommendations to customers.
Use dealership software and mobile technology for customer communication and repair tracking.
Maintain accurate records while following federal and state regulations.
Ensure a high level of customer satisfaction throughout the service experience.
Support dealership operations and complete additional tasks as assigned.