Service Advisor | Mazda

Hendrick Automotive Group•Wilmington, DE

1d•Onsite

About The Position

The Service Advisor is responsible for selling, identifying, and documenting service, maintenance, and repair work for customers, as well as scheduling the work to be performed. The role has no direct supervisory responsibilities. Duties are generally performed in the service area and include frequent interaction with customers, service managers, technicians, and employees from other dealership departments. Responsibilities may include road-testing customer vehicles and inspecting vehicles.

Requirements

High school diploma.
Previous experience in automotive or customer service industries.
Working knowledge of the mechanical operations of vehicles.
Excellent interpersonal, customer service, and organizational skills.
Valid driver’s license.
Intermediate skills in Microsoft Office products and the ability and knowledge to use the Dealership Management System and other web-based applications utilized for operations.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to apply common-sense understanding to carry out instructions and deal with standardized situations.
Regular and predictable attendance.

Responsibilities

Work with customers and technicians to identify required maintenance.
Advise customers on necessary and recommended services and offer additional services and repairs.
Calculate parts and labor costs and estimate mechanical, electrical, and other repairs.
Enter itemized estimates on service orders and explain estimates to customers.
Schedule customer appointments.
Meet dealership standards for repair and order production and maintain CSI at or above Company standards.
Maintain an organized, clean, and safe work area; follow safeguards and applicable safety rules and regulations.
Participate in required training and accurately record all hours worked in the company timekeeping system.
Demonstrate the Company’s Core Values and comply with Company policies and procedures.
Perform other duties as assigned or requested by a supervisor.