Service Advisor Motorcycle ATV Powersports
About The Position
Service Advisors are the sales force of the Service department. They handle customer transactions from start to finish, working toward department and personal goals while providing excellent customer service. The role focuses on living the company mission and core values, building customer relationships, and delivering service sales and operational excellence. The Service Advisor documents customer needs on work orders, communicates expectations, follows up with current and past customers, sells appropriate service, maintenance, parts, and accessories, and manages repair orders through timely completion. The position requires regular attendance during scheduled store hours, including weekends, and may involve longer or later hours as needed.
Requirements
- At least 1 year of related experience and/or training.
- Ability to read, analyze, and interpret documents.
- Ability to make effective and persuasive speeches and presentations to clients.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Basic computer knowledge, including typing and use of scheduling systems.
- Ability to work scheduled store hours, 9 or more hours per day, and weekends.
- Ability to work in a high-stress environment and under tight deadlines, including longer or later hours as needed.
- Ability to continually engage and interact with clients and employees throughout the workday using communication methods including phone and computer.
Responsibilities
- Model the company's mission and core values and contribute to personal development and positive working relationships.
- Continually learn and apply selling skills, strategies, and techniques; complete OEM or vendor training within company timelines; and maintain product, market, and industry knowledge.
- Promote accountability for cleanliness, organization, and safety standards.
- Work proactively with employees, departments, and locations to provide customers with a seamless experience and support teamwork.
- Greet customers professionally, listen actively, document service needs accurately on work orders, and communicate expectations in ways that build customer comfort and confidence.
- Maintain and enhance customer relationships through timely follow-up communications with in-process, current, and past customers, supporting repeat business in accordance with company policy.
- Meet or exceed individual service sales goals by proactively offering additional service, maintenance, parts, and accessories in the customer's best interest.
- Follow the established repair order process through satisfactory and timely completion, including scheduling, communicating scheduling expectations, and collecting authorizations promptly.
- Accurately estimate and document all charges on repair orders.
Benefits
- Health insurance, including dental and vision
- Wellness program
- Matching 401(k)
- Paid time off
- Financial Peace University
- Discounts on purchases
- Vehicle purchase program
- Company-paid life insurance
- Company-paid short-term and long-term disability insurance
- Team member recognition
- Fun work environment
- Casual atmosphere
- Hourly plus commission pay
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
