Parts Specialist Motorcycle ATV Powersports

Southern Mountain Adventures LLC•Lithia Springs, GA

4d•$35,000 - $55,000

About The Position

Parts Specialists are the sales force of the retail parts department. They handle customer transactions from start to finish while working toward department and personal goals. The role includes supporting a seamless customer experience, meeting revenue and margin goals, managing customer relationship systems and maintaining accurate, organized inventory and a customer-facing showroom that meets company standards.

Requirements

Ability to attend work during normal scheduled store hours, work 9 or more hours per day, and work weekends.
Ability to work in a high-stress environment and meet tight deadlines, including working longer or later hours as needed.
Ability to engage and interact throughout the workday with clients and employees using methods including phone and computer.
Ability to occasionally lift up to 35 pounds and push more than 100 pounds.

Responsibilities

Model the company mission and core values.
Work effectively with employees, departments, and locations to provide customers with a seamless experience and promote teamwork and store profitability.
Support team member performance through evaluations, recognition, rewards, and coaching.
Maintain accountability for cleanliness, organization, and safety standards.
Continually develop and apply selling skills, strategies, and techniques; complete OEM or vendor training within company timelines; and maintain product, market, and industry knowledge.
Achieve personal and department revenue and margin goals through effective merchandising and selling.
Manage CRM systems to maximize leads and customer loyalty and retention.
Communicate inventory information accurately to internal and external customers.
Control shrinkage and obsolescence to maintain inventory accuracy.
Keep inventory organized and ensure the customer-facing showroom meets or exceeds company cleanliness standards.
Handle customer transactions from start to finish.