Service Advisor - AutoNation Ford Amherst

AutoNation • Amherst, MA

20h

About The Position

As a Service Advisor at AutoNation Ford Amherst, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty. Working in a service department, you act as the go-between for Service Technicians and customers. You explain technician recommendations in easy-to-understand language and suggest appropriate upsell opportunities to help keep customers’ vehicles safe. The role involves working in the service lane, using communication skills, automotive knowledge, and technology to identify customer needs and deliver an exceptional service experience.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction index targets.
• Greet customers when they arrive.
• Determine vehicle needs using customer information, walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan for ongoing required vehicle maintenance.
• Prepare customer repair orders with transparent cost and time estimates.
• Communicate with technicians and parts associates to support timely completion of work.
• Update customers on vehicle status according to their preferred method of communication.
• Follow up with customers to ensure satisfaction.
• Develop product knowledge to help customers effectively.
• Provide an exceptional customer experience to drive loyalty.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED