BMW Service Advisor
About The Position
BMW of Westchester is seeking an experienced, customer-focused Service Advisor to join their growing service department. The Service Advisor will be the primary point of contact for service customers, ensuring a seamless service experience from vehicle check-in through delivery. This role involves coordinating repair orders, recommending necessary maintenance and repairs, communicating with technicians, and assisting customers in making informed decisions while maintaining high satisfaction. The department serves over 120 service guests daily, offering significant earning potential and career growth.
Requirements
- Minimum 3 years of BMW Service Advisor (service writing) experience, or 5 years of luxury/high-line automotive service advisor experience
- Valid driver's license with a clean driving record
- Exceptional customer service and relationship-building skills
- Strong verbal and written communication abilities
- Excellent organizational and multitasking skills
- Professional appearance and positive, outgoing demeanor
- Ability to thrive in a fast-paced, team-oriented environment
Nice To Haves
- Experience with dealership management systems; Reynolds & Reynolds / ERA-IGNITE experience is a plus (or willingness to learn)
Responsibilities
- Serve as the primary point of contact for service customers.
- Ensure a seamless service experience from vehicle check-in through delivery.
- Coordinate repair orders.
- Recommend necessary maintenance and repairs.
- Communicate with technicians.
- Help customers make informed decisions.
Benefits
- Medical, dental, and vision insurance for employees and eligible family members
- Paid vacation and sick time
- 401(k) retirement plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
