Service Advisor - Friendship Kia of Beckley
Friendship Automotive•Beckley, WV
About The Position
Friendship Automotive is seeking a Service Advisor to join the team at Friendship Kia of Beckley. The role centers on providing customer service throughout the vehicle service process: greeting customers, gathering vehicle and concern information, recommending maintenance, preparing service estimates, monitoring repairs, keeping customers informed, and explaining completed work and charges. Compensation is driven by incentives and commission, with training compensation based on experience.
Requirements
- Strong focus on providing excellent customer service.
- Excellent written and in-person communication skills.
- Desire to work in a fast-paced position.
- Ability to work well in a process-driven environment.
- Attention to detail and organization.
- Professional, well-groomed personal appearance.
Responsibilities
- Promptly greet customers.
- Obtain customer and vehicle information.
- Clearly document vehicle issues and customer concerns.
- Determine and recommend necessary maintenance.
- Prepare an accurate estimate for the cost of services.
- Monitor the service process and update customers frequently.
- Communicate completed services and charges to customers.
- Verify invoices and repair orders.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off
- Company holidays
- 401(k)
- Wellness reimbursements
- Gym reimbursements
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
