Kendall Honda Service Advisor
About The Position
Kendall Auto Group is seeking a Service Advisor to join their Service team at Kendall Honda of Eugene. This is a fast-paced environment serving clients throughout the community. The Service Advisor will be the first point of contact for customers in the service department, aiming to build lifelong service customers. The role involves identifying and selling vehicle repairs and maintenance, ensuring work is performed correctly, making educated recommendations based on vehicle history, maintaining customer information, and efficiently managing tasks. Communication will be via telephone, email, and chat systems, and scheduling service appointments is also a key duty. The ideal candidate will have high-level customer service experience, strong time management, work ethics, and communication skills, with the ability to prioritize customer needs.
Requirements
- High level customer service experience
- Demonstrated time management skills
- Strong work ethics
- Strong communication skills
- Ability to make recommendations and prioritize items in order of importance for customers
- Knowledge of automobile repair and maintenance
- 2 years of service writing experience
- A valid driver's license
- A good driving record
Responsibilities
- Interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance
- Verifying work was properly performed and diagnosed
- Researching vehicle history to make educated recommendations
- Inputting and maintaining customer information
- Completing work tasks in an efficient and organized manner
- Using telephone, email, and chat systems to communicate with customers
- Scheduling service appointments
Benefits
- Competitive pay plan / no cap on earnings – earn up to $70,000-$100,000
- Substantial bonus program
- Career path development opportunities
- Competitive Paid Time Off
- Shop Manager on-site for assistance
- Fair dispatching/team work environment
- Large loyal customer base
- Experienced and loyal service technicians
- Clean/Safe shop with the equipment you need to get the job done
- Discounts on parts, service and vehicle purchases for your and your immediate family
- Medical, Dental and Vision insurance
- Paid Life insurance
- 401(k) plan w/ Fidelity
- Accident and Illness supplemental plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
