Service Advisor - Fowler Kia of Longmont

Fowler Automotive • Firestone, CO

3d • Onsite

About The Position

At Fowler Kia of Longmont, we are looking for compassionate individuals that care about other humans and want to be part of a solution. We want you to be part of an environment where you impact people’s lives by restoring their transportation as quickly and seamlessly as possible.

Requirements

• Valid Driver's License and MVR acceptable to our Insurance Carrier
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization, and the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Responsibilities

• Understand that our business and success revolve around our guests
• Listen to our guests and clearly communicate repair needs to technicians
• Advise recommended/additional services based on the individual guest
• Provide accurate estimates and timelines for repairs/maintenances
• Stay connected in constant communication with each guest throughout the repair process
• Inspect repair quality and ensure that all work is completed
• Notify our guests when vehicles are ready for pick up
• Review and simplify repairs performed and associated costs with every guest
• Actively present the guest’s vehicle to them after service to stand by our work performed
• Understand the inconvenience and emotion that stem from a broken vehicle and show empathy
• Communicate needs and roadblocks with management allowing them to have your back
• Exceed Customer Satisfaction Index (CSI) scores in accordance with manufacturer standards

Benefits

• medical, vision, dental, life, & disability insurances
• 401K employer matching plan
• Paid Time Off
• Volunteer Paid Time Off
• Paid Holidays & Parental Leave
• employee assistance program
• job specific education to include student sponsorships, internships, manufacturer and dealership training with Graduate & Tool Incentive programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed