Automotive Service Advisor
Italian Imports•Indianapolis, IN
About The Position
The Ed Napleton Automotive Group is hiring a Service Advisor at Napleton Italian Imports. This role serves as a liaison between customers and technicians, helping customers understand vehicle repair recommendations and keeping their vehicles in good condition. The Service Advisor works in the Service Lane and provides excellent customer service, transparent estimates, and timely updates throughout the repair process. The employer is affiliated with more than 25 vehicle brands and 50+ dealerships across seven states, with over 3,500 employees nationwide.
Requirements
- Exceptional customer service skills.
- Technology proficiency and ability to learn and use technology.
- Willingness to undergo a background check in accordance with local law and regulations.
- Must be at least 18 years old to comply with the company driving policy.
Nice To Haves
- Previous Automotive Service Advisor experience is preferred but not required.
Responsibilities
- Work with customers to identify and address vehicle maintenance needs.
- Write repair orders with transparent cost and time estimates.
- Communicate with customers in a timely manner and keep them updated throughout the process.
- Coordinate frequently with technicians and Parts to help ensure timely completion of work.
- Maintain a positive attitude and strong work ethic with customers and coworkers.
- Use fixed operations technology.
Benefits
- Medical, dental, and vision insurance.
- 401(k).
- Paid vacation and sick time.
- Paid training.
- Discounts on products, services, and vehicles.
- Growth opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
