Quick Lane/TXM Service Advisor

Toyota of Melbourne•Melbourne, FL

About The Position

Toyota of Melbourne is seeking an exceptional individual to join its Quick Lane team in a fast-paced, busy service department. The Service Advisor recommends vehicle maintenance, explains technician findings and repair work to customers, prepares estimates, and monitors vehicle progress. The role focuses on customer satisfaction and building long-term customer loyalty and repeat business. Prior dealership experience is preferred but not mandatory. Applicants must have a valid driver’s license and be able to pass a background check and drug screen.

Requirements

Excellent communication and customer service skills.
Strong understanding of vehicle maintenance and repair.
Strong computer and phone skills.
Positive, friendly attitude and customer-service mentality.
Professional appearance and work ethic.
Self-motivated and goal-oriented.
Ability to work in a fast-paced environment.
Team player.
Valid driver’s license.
Must be able to pass a background check and drug screen.

Nice To Haves

Prior dealership experience is preferred but not mandatory.

Responsibilities

Determine and recommend needed maintenance based on the vehicle’s age, mileage, and service history.
Review the Multi-Point Inspection and accurately explain technicians’ recommendations.
Prepare complete and accurate estimates for parts and labor.
Monitor the progress of each vehicle throughout the day.
Update customers daily on the status of their vehicles.
Verify that the final invoice reconciles with the work performed on the repair order.
Perform active delivery by explaining the Multi-Point Inspection, completed work, and charges to the customer.
Establish and maintain strong customer relationships and loyalty to encourage repeat and referral business.