Experienced Service Advisor

St. Lucie Battery & Tire• Ft Pierce, FL, US, FL

15d•$18 - $25

About The Position

The Service Advisor assists customers with vehicle repair needs and acts as the primary liaison between customers and service repair teams. The role involves customer service, appointment and order coordination, monitoring repair progress, processing charges and payments, maintaining customer records, resolving complaints, and helping achieve sales goals. The position is based in well-lit, well-ventilated repair shop locations. Work includes expected exposure to grease, vehicle exhaust, chemicals, and background noise from coworkers, vehicles, and tools. Regular, punctual attendance and company-branded work attire are required. Physical activities include bending, sitting, squatting, standing for long periods, walking, communicating, using fine motor skills, and routinely lifting and carrying at least 50 pounds.

Requirements

Ability to comprehend and follow through with instructions and tasks.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills and a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to resolve conflicts.
Ability to prioritize tasks.
Ability to function well in a high-paced and at times stressful environment.
Ability to perform fundamental mathematical calculations, including percentages, sales transactions, inventory stock calculations, and invoicing.
High school diploma or equivalent required.
Proven demonstration of strong customer service skills.
Knowledge of computer applications and industry-specific software.
Basic accounting skills and knowledge of electronic payment systems.
U.S. work authorization.
Unrestricted driver's license.

Nice To Haves

Two or more years of experience in a service advisor role.
Tire experience and/or commercial tire experience.

Responsibilities

Interact with customers, listen to their concerns, and provide timely responses.
Educate clients about the company’s products, services, and offers.
Schedule appointments, take orders, monitor service progress, calculate charges, and process payments.
Review customer accounts and report changes to internal staff.
Manage complaints and returns, and resolve customer grievances.
Provide excellent customer service.
Record customer details and transactions.
Serve as a customer relationship manager.
Serve as a link between customers and various departments within the organization.
Ensure sales goals are achieved.