BMW Service Advisor – Every Saturday / Flexible Weekday Off

BMW of the Main Line•Lower Merion Township, PA

21d

About The Position

BMW of the Main Line in Philadelphia is seeking an experienced, motivated Service Advisor for a Saturday-focused role. The position carries the responsibilities and expectations of a full-time BMW Service Advisor. The selected candidate works every Saturday and receives a flexible scheduled weekday off, coordinated with management based on business needs. The role is suited to an automotive professional who values customer service and can thrive in a fast-paced dealership environment. The Service Advisor builds customer relationships, advises customers about maintenance and repairs, manages repair orders and service workflow, and coordinates with technicians, shop management, and parts personnel. The role includes communicating service recommendations, pricing, and timelines; managing warranty and insurance claims; meeting dealership performance objectives; supporting Saturday operations; and completing BMW factory and company training.

Requirements

At least 1 year of Service Advisor experience in a dealership or automotive service environment.
Strong commitment to delivering an exceptional customer experience.
Excellent communication, sales, and organizational skills.
Ability to multitask and perform in a fast-paced environment.
Professional attitude and appearance, with a strong work ethic.
Self-motivated, dependable, and team-oriented.
Availability to work every Saturday as part of the regular schedule.
Ability to successfully complete pre-employment screening, including driving record review, drug screening, and background check.

Nice To Haves

Luxury automotive experience.
Familiarity with dealership management systems; CDK experience is a plus.

Responsibilities

Build lasting customer relationships while developing and maintaining a personal book of business.
Greet, assist, and advise customers on automotive maintenance and repair needs.
Identify customer needs and present recommended maintenance and repairs professionally.
Manage customer appointments, repair orders, and service workflow from initial write-up through vehicle delivery.
Set clear expectations regarding service recommendations, pricing, and completion timelines.
Maintain proactive, accurate, and timely communication throughout each service visit.
Prepare, monitor, and complete accurate repair orders, estimates, and invoices.
Maximize service opportunities while maintaining customer trust and satisfaction.
Coordinate with technicians, shop management, and parts personnel to support efficient workflow and timely repairs.
Initiate and manage extended warranty and insurance claims as needed.
Ensure compliance with manufacturer warranty requirements, dealership policies, and applicable regulations.
Explain completed repairs, recommendations, and declined services clearly.
Maintain accountability for performance, including repair order production, hours sold, effective labor rate, customer satisfaction, and other dealership objectives.
Support Saturday service operations and collaborate with the service team to maximize productivity and customer satisfaction.
Complete required BMW factory and company training.

Benefits

Generous, performance-based compensation tied to repair order count, hours sold, labor and parts gross profit, and other key performance indicators.
Full-time opportunity with a consistent Saturday schedule and flexible weekday off.
Paid vacation based on regular sales commissions.
401(k) with company match.
Medical, vision, and dental benefits with generous company contributions.
Company-paid life and disability insurance, with supplemental plans available.
Employee vehicle purchase program.
Discounts on parts and repairs for immediate family members.
Supportive, team-oriented work environment.
State-of-the-art BMW service facility.
Opportunities for professional development and career growth.