Honda Service Advisor (Experience Required)
About The Position
Norm Reeves Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand! We are seeking a customer-focused and driven Service Advisor to join our team. In this role, you will be the primary point of contact for service customers, ensuring a smooth and professional experience from check-in to vehicle delivery. The ideal candidate thrives in a fast-paced environment, communicates effectively, and is motivated to deliver excellent customer service while achieving performance goals.
Requirements
- Full time availability.
- At least 18 years old.
- Previous Service Advisor experience required
- A valid driver’s license and acceptable driving record
- Creative, positive, team player attitude
- Ability to analyze situations and make win-win business decisions
- Honesty, empathy, and exceptional communication skills
- Leadership skills in team-based and independent settings
Responsibilities
- Greet guests as they arrive in the Service drive
- Advising customers on maintenance and repair options, including upselling additional services when appropriate
- Preparing accurate service estimates and quotes for customers, ensuring clarity on costs and timelines
- Collaborating with the service technicians to relay customer concerns and ensure accurate service execution
- Maintaining detailed records of customer interactions, services performed, and parts used, as well as managing service history
- Communicate empathetically with guests about their vehicle
- Provide timely follow-up progress of each repair order and contact guests with repair changes
- Analyze quality control reports and maintain a high Customer Service Index Score
- Process monetary transactions
Benefits
- Medical, Dental, Vision, and Complimentary Life Insurance
- 401k Matching and FSA
- Tuition Reimbursement
- Paid Time Off (accrues)
- Supplemental Insurance (Hospital, Accident, Critical Illness)
- Discounts on Vehicles, Services, and Parts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
