Honda Service Advisor Superior Honda, Cincinnati

JEFF WYLER AUTOMOTIVE FAMILY•Cincinnati, OH

21h•Onsite

About The Position

Superior Honda in Cincinnati is hiring an Automotive Service Advisor. This role involves greeting customers, understanding their service needs, preparing repair orders, estimating costs for additional repairs, and advising customers on their available work orders. The company emphasizes a winning team environment and has been voted a Best Workplace for the last six years.

Requirements

Proven record of achieving exceptional Customer Satisfaction
Organized and friendly personality
Exceptional communication skills with customers
Professional personal appearance
Team oriented and self-motivated
Able to work with little supervision
Clean driving record
A desire for a long-term career with a growing organization
Personal and professional integrity
Ability to pass pre-employment testing, including a background check, MVR, and drug screening.

Responsibilities

Advises customers about necessary service for routine maintenance.
Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
Confers with customers about inspection results, recommends corrective procedures, and prepares work orders for needed repairs.
Prepares a repair order showing time, cost, and labor estimates for service.
Writes a brief description of the customer’s concern about the repair order to help the technician locate the problem.
Explains the work performed and the repair order charges to the customer.
Handles customer complaints.
Schedules service appointments.
Obtains customer and vehicle data before arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Test drives the vehicle with the customer as needed to confirm the problem or refer to the test technician.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles according to manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes “promised time.”
Checks with the dispatcher, if necessary.
Obtains customer's signature on repair order; provides the customer with a copy.
Establishes customer's method of payment.
Obtains credit approval, if necessary.
Notifies dispatcher of incoming work.
Checks on the progress of repair throughout the day.
Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
Implements and maintains a service marketing program.
Reviews repair orders to ensure that work is completed and additional work and authorization are noted.
Closes repair order as appropriate.
Ensures that vehicles are parked in assigned areas.
Makes sure they are locked, and all keys are marked and put away correctly.
Keeps service department forms, menus, and pricing guides up to date.
Implements a quality control process to eliminate comebacks.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Inspects all vehicles for bodywork, informs the customer if work is needed, and provides an estimate for bodywork.
Maintains a professional appearance.
Keeps work area clean.
Performs other tasks as assigned.