Service Advisor - AutoNation Toyota Tempe

AutoNation • Tempe, AZ

4d

About The Position

The Service Advisor works in AutoNation’s service department as the liaison between Service Technicians and customers. The role involves working actively in the service lane, explaining technicians’ recommendations in easy-to-understand language, and identifying appropriate opportunities to help customers keep their vehicles safe. Service Advisors contribute to a positive customer experience, customer loyalty, and the department’s sales and customer satisfaction goals.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction index goals.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information, vehicle walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Prepare repair orders, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to support timely completion of work.
• Follow up with customers about vehicle status according to their communication preferences.
• Follow up with customers to ensure their satisfaction.
• Build superior product knowledge to effectively assist customers.
• Provide an exceptional customer experience to drive loyalty.

Benefits

• Competitive compensation and 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED