Experienced Service Advisor

Lithia & Driveway • Sterling, VA

42d • $64,000 - $140,000 • Onsite

About The Position

Subaru of Sterling is hiring an experienced Service Advisor to support customers through the vehicle service process. The role includes responding to customer inquiries, identifying service needs, explaining repair recommendations and costs, coordinating work with technicians, and ensuring customers receive accurate updates and a positive experience. Estimated annual earnings range from $64,000 to $140,000, including performance-based commissions and bonuses; actual compensation may vary based on experience, skills, job-related knowledge, and location. The position requires open availability for a flexible schedule that may include evenings, weekends, and holidays.

Applicants must be at least 18 years old and have a high school diploma or equivalent. The employer describes the dealership as an award-winning workplace with a state-of-the-art facility and supportive management. Reasonable accommodations may be made to enable individuals to perform essential functions.

Requirements

• Previous Service Advisor or Service Writer experience.
• Polished and professional demeanor.
• Strong verbal and written communication skills.
• Ability to explain technical terms to a non-technical audience.
• Ability to create a memorable customer experience.
• Ability to work well in a team environment.
• Outstanding attention to detail.
• Valid driver's license with an acceptable driving record.
• High school graduate or equivalent.
• At least 18 years old.

Responsibilities

• Answer calls and assist customers professionally.
• Identify customer needs and recommend services.
• Explain repairs, costs, and completion timelines.
• Conduct vehicle walk-arounds and inspections.
• Obtain approval for repairs and service recommendations.
• Provide accurate estimates and repair updates.
• Coordinate repair orders with technicians.
• Process payments and deliver completed vehicles.
• Ensure a positive customer experience throughout the service process.
• Follow company customer service and communication standards.

Benefits

• Competitive pay
• Medical, dental, and vision plans
• Paid holidays and PTO
• Short- and long-term disability
• Paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Lithia Learning Center
• Vehicle purchase discounts
• Wellness programs
• Performance-based commissions and bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED