Service Advisor
About The Position
Kendall Auto Group is seeking a Service Advisor to join their Service team at Kendall Auto of the Kenai Peninsula. This is a fast-paced environment serving clients throughout the community. The Service Advisor is the first point of contact in the service department and is responsible for building lifelong service customers. The role involves interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, ensuring work is performed correctly, making educated recommendations based on vehicle history, maintaining customer information, and efficiently scheduling appointments. Communication via telephone, email, and chat systems is a key part of the role.
Requirements
- Previous experience at any new car dealership preferred
- A valid driver's license and clean driving record
- Computer skills and willingness to learn new programs
- Proven record of achieving exceptional customer satisfaction
- A desire for a long-term career with a growing organization
- High level of customer service experience
- Ability to demonstrate time management
- Strong work ethics
- Strong communication skills
- Ability to make recommendations and prioritize items in order of importance to our customers
Responsibilities
- Interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance
- Verifying work was properly performed and diagnosed
- Researching vehicle history to make educated recommendations
- Inputting and maintaining customer information
- Completing work tasks in an efficient and organized manner
- Using telephone, email, and chat systems to communicate with customers
- Scheduling service appointments
Benefits
- Competitive pay plan / no cap on earnings – earn up to $75,000-$200,000 annually
- Substantial bonus program
- Shop Manager on-site for assistance
- Fair dispatching and teamwork environment
- Large loyal customer base
- Experienced and loyal service technicians
- Clean/Safe shop with the equipment you need to get the job done
- Career path development opportunities
- Competitive Paid Time Off and Paid Personal Leave
- Discounts on parts, service and vehicle purchases for you and your immediate family
- Medical, Dental and Vision insurance
- Paid Life insurance
- 401(k) plan w/ Fidelity
- Accident and Illness supplemental plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
