Service Advisor

Lithia & Driveway•Los Angeles, CA

1d•Onsite

About The Position

As an Experienced Service Advisor at Nissan of Downtown LA, you will be responsible for initiating automotive services and repairs. This involves ascertaining vehicle performance problems and service requests, verifying warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer records. Lithia & Driveway, the largest automotive retailer in North America and a Fortune 500 company, is committed to a mission of Growth Powered by People, fostering a workplace that ignites ideas and opportunities to Earn Customers for Life. The company focuses on enhancing the customer experience, whether in person, online, or through a combination of both. With thousands of vehicles and hundreds of locations, Lithia & Driveway offers extensive career possibilities across Sales, Finance, Service, Technology, and Corporate roles, encouraging employees to drive their careers forward.

Requirements

A team player who is focused on providing exemplary customer service.
Basic mechanical understanding of an automobile.
High School graduate or equivalent, 18 years or older required.

Nice To Haves

Previous Service Advisor experience, preferred.
Prior experience as an automotive technician a plus.

Responsibilities

Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
Communicate additional repair and service needs to the customer based on vehicle inspection.
Administer the manufacturer warranty for qualifying vehicle repairs.
Keeping customer informed of service specials, completion times and service expenses.