Service Advisor
Hendrick Automotive Group•Hoover, AL
•Onsite
About The Position
The Service Advisor is responsible for selling, identifying, and documenting service, maintenance, and repair services for customers. This role also involves scheduling service appointments and ensuring customer satisfaction. The advisor works closely with customers and technicians to determine necessary maintenance and advises on recommended services, computing costs for parts and labor. This position has no direct supervisory responsibilities.
Requirements
- High School Diploma or GED
- Previous experience in automotive or customer service industries
- Working knowledge of the mechanical operations of vehicles
- Excellent interpersonal, customer service, and organizational skills
- Valid Driver’s License
- Intermediate skills in Microsoft Office products
- Ability and knowledge of the Dealership Management System and other web based applications utilized for operations
- Ability to understand and follow instructions
- Ability to communicate effectively with customers and company personnel
- Ability to read and comprehend instructions, correspondence, and memos
- Ability to effectively present information in one-on-one and small group situations to customers and other employees
- Ability to add, subtract, multiply and divide
- Ability to apply common sense understanding to carry out instructions
- Ability to deal with standardized situations
Responsibilities
- Works with customer and technician to identify required maintenance
- Advises customers on necessary and recommended services
- Offers additional services and repairs to customers
- Computes cost of replacement parts and labor to restore vehicle to condition specified by customer
- Estimates cost of mechanical, electrical, or other repairs
- Enters itemized estimate on service order and explains estimate to customer
- Schedules appointments with customer
- Meets dealership’s standards for repair and order production
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Records all hours worked accurately in company timekeeping system
- Follows Safeguards rules and regulations
- Demonstrates the Company’s Core Values
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
