Service Advisor

Ourisman Mazda•Laurel, MD

2d•Onsite

About The Position

As a Service Advisor, you'll connect guests with our service team so vehicle maintenance and repairs are explained clearly, approved confidently, and completed accurately. You'll greet customers, listen to concerns, and translate needs into clear repair orders for technicians. You'll recommend appropriate services, provide written estimates, and secure authorization before work begins. Throughout the visit, you'll give timely updates, adjust expectations when timelines change, and document interactions, labor, and parts. You'll also help grow the business by promoting dealership services and products that improve ownership experience.

Requirements

Prior Service Advisor (or similar automotive) experience preferred
Strong communication, organization, and customer-first mindset
Comfort with automotive service software and Microsoft Office
Working knowledge of basic vehicle systems and repair processes

Responsibilities

Greet customers, listen to concerns, and translate needs into clear repair orders for technicians.
Recommend appropriate services, provide written estimates, and secure authorization before work begins.
Give timely updates to customers throughout their visit.
Adjust expectations when timelines change.
Document interactions, labor, and parts.
Promote dealership services and products that improve ownership experience.
Check the day's appointments.
Welcome guests as they arrive and set expectations for the visit.
Review notes, line up approvals, and keep details organized.
Touch base with technicians.
Relay updates in plain language.
Balance quick questions, phone calls, and follow-ups.
Close out paperwork.
Confirm completed work.
Tee up tomorrow's schedule.