Service Advisor

Bretz RV & Marine • Billings, MT

1d • Onsite

About The Position

We are seeking an outstanding communicator with a strong work ethic to join our team as a Service Advisor. The ideal candidate will be comfortable greeting customers, scheduling appointments, and acting as a liaison between customers and service technicians. This role requires excellent follow-through skills and a sharp eye for detail. You will be responsible for ensuring customer satisfaction by effectively communicating repair needs, providing accurate estimates, and keeping customers informed throughout the service process.

Requirements

• A high school diploma or equivalent is required.
• Previous Service Advisor experience preferred but not required.
• Excellent communication skills.
• Strong work ethic.
• Excellent follow-through skills.
• Sharp eye for detail.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to technicians.
• Upsell recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair and maintenance costs.
• Follow dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is completed.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and costs with customers.
• Handle customer concerns and complaints.
• Keep the Service Manager informed of all issues or potential problems.
• Maintain Customer Satisfaction Index (CSI) scores per dealership standards.

Benefits

• Excellent earning potential and advancement opportunities
• Medical benefits package with multiple plan options to choose from including vision and dental
• 401(k) retirement plan with employer match
• On-site employee daycare
• Holiday pay and vacation time
• Employee discounts
• Employee borrow program (take a camper and GO CAMPING)
• Profit sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED